About Us

 

General Information For Our Valued Customers

Emergency Radio Outlet provides a number of easy ways for you to place an order. Emergency Radio Outlet sells our merchandise by an eCommerce web presence. 

Contacting Us

Email and telephone is the common method of contacting Emergency Radio Outlet. Dial our toll-free 888 numbers and talk to a salesperson that will help you place an order. This is the most expedient way of determining the pricing and availability of your desired product(s).

Emergency Radio Outlet Telephone Hours

Our current telephone hours of operation are from 9:00 am until 6:00 pm Pacific Standard Time

California Proposition 65 Warning

Certain products sold by us contain detectable amounts of chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. For more information please visit: https://www.p65warnings.ca.gov

ECommerce Internet Web Site

You have told us and we have listened! Our website is simply the best in the industry for ease of use allowing for quick navigation and displaying vast information on every product Emergency Radio Outlet offers. You will find detailed descriptions with options and accessories on every listed item we sell. Enhanced with a Point of Sale database integration tool, Emergency Radio Outlet will provide up to the minute pricing and availability as well as current manufacturer discounts. Emergency Radio Outlet is proud to accept Visa®, MasterCard®, Discover®, American Express® and PayPal® as acceptable forms of payment when placing internet orders.

Mail Order Purchases

Orders may be placed via the US Postal Service. We encourage you to use our internet presence to aid in determining accurate complete pricing including any applicable sales tax and or shipping charges. Our web presence will calculate these for you when adding your specific items to our on-line shopping cart. Upon getting a complete total, you would then mail a money order or check to us at PO Box 215, Moorpark, CA 93021 and we would process the order quickly and get your items on the way. USPS or other official verifiable money orders are accepted and Emergency Radio Outlet can immediately ship the ordered product.

Methods of Payment

We accept Visa®, MasterCard®, Discover®, and American Express® credit/debit cards. Please note that many debit cards have a daily expenditure limit. This limit may be less than the funds available in your account. Please call your bank and notify them of your pending purchase so that funds are available. When using a credit card, we will need specific information, including your actual credit card number, CVV2 code, and possibly the name of the issuing bank. If the cardholder’s BILLING address differs from the shipping address, please be sure to specify both addresses and telephone numbers. For your protection, we thoroughly investigate the validity of all credit card purchases.

Personal checks are also gladly accepted however, the processing time will delay shipment by 10 business days. PayPal® can be used for orders placed via the Emergency Radio Outlet Ecommerce web site only.

Order Delivery

For domestic United States orders, items are typically shipped via UPS ground from the closest store to your location.

If you find it necessary to expedite shipments, UPS has Red Label(overnight), Blue Label (2nd-day) and Orange Label (3 day) services available at an extra cost.

Please request charges for these services at the time you place your order. For customers in Alaska or Hawaii, most items can be shipped by UPS standard service, as well as some of the expedited services such as “Blue” or “Red”. Please contact Emergency Radio Outlet store for these additional charges.

Damaged Items delivered by UPS

If the item is obviously damaged, note this with the driver and refuse the shipment. This item will be returned to Emergency Radio Outlet and another item will be sent at no additional charge.

If hidden damage is noted, contact UPS as soon as possible. They will pick up the damaged item from your location. Once the item is received by Emergency Radio Outlet, a replacement will be sent at no additional charge.

Damaged Items delivered by US Mail

It is the customer’s responsibility to file all loss or damage claims with the U.S. Postal Service.

Incomplete Orders

If anything is missing from your order, please search through all packing materials as occasionally the smaller parts may be hidden in the package. If the item is not found, notify Emergency Radio Outlet at once.

Occasionally, multiple cartons shipped at the same time from the same location will arrive at their destination two or three days apart.

If you notify Emergency Radio Outlet within 10 days, we will gladly replace lost or damaged items.

Returns

Defective items may be returned for an exchange, return or upgrade within 10 days of the purchase date. Non-defective items returned within 10 days for credit or refund will be subject to a minimum 15% re-stocking fee. Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

Warranty Repair

Emergency Radio Outlet supports all manufacturers’ warranties. Most products will carry a 1-year warranty and actual warranty terms are included with most items. If needed, you may request free manufacturer’s copy of the written terms for any specific warranted product.

Most manufactures require a copy of the original sales receipt to process the repair of in-warranty items. Please retain your receipt should warranty repair be required. If you misplace or lose the original, Emergency Radio Outlet will gladly reprint the appropriate document and assist you in expediting the warranty repair.

Warranty Repair Shipping

When returning equipment for repair, please pack the item in its original packing material or something similar to provide adequate protection during the shipping process. Please note on box;” ATTENTION WARRANTY SERVICE”.

Include a copy of your purchase invoice and a complete and detailed description of the problem. Without the invoice or a complete description, potential delays will be experienced in providing the proper service and in returning the item to you.

It is highly recommended to insure the package for its replacement cost.

Emergency Radio Outlet will arrange for repair or replacement (with-in 10 days of purchase) of a defective item. If the item is found to be defective under the terms of the manufacturer’s warranty, no charge will be made for service or return shipping within the Continental United States of America. We are the only dealer in the United States to offer this level of service.

It is the customer’s responsibility to ship all defective items to Emergency Radio Outlet or the manufactures service center for warranty repair.

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